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frequently asked questions
At present, ma psychology is a tele-health only service, meaning sessions are available online through video call or phone call.
Telehealth is similar to in-person therapy; the only difference is that it is conducted using a computer and webcam. This provides the added convenience of not having to travel to your appointment, allowing you to attend the session from the comfort and privacy of your own home.
Research shows that telehealth is equally as effective as in-person sessions. Telehealth eliminates travel time and parking hassles, allows for greater accessibility to services, and provides flexibility in scheduling around other commitments. Our psychologists are experienced in engaging people via video and use evidence-based assessment and treatment approaches. Whether you're navigating busy city traffic or living remotely, telehealth offers convenience and quality care.
Complete the contact from or call us on 0435 996 553
We will contact you and discuss how we could support you
If available, an initial appointment will be made with our psychologist(s)
No doctor’s referral is required unless you wish to claim on Medicare. If you wish to claim your sessions on Medicare and receive a rebate, you can make an appointment with your GP to obtain a ‘Mental Health Treatment Plan’ that allows you to access up to 10 subsidised sessions from Medicare.
MA Psychology is an outpatient telehealth service, so we're not equipped for emergency care. If you are in immediate danger or crisis, please call:Emergency Services (000)Lifeline (13 11 14)Mental Health Access Line (1800 011 511)Kids Helpline (1800 55 1800)QLife (1800 184 527)These services are available 24/7 and are set up to help right now. For everything else, the best first step is to get in touch. During intake we'll work out together whether ongoing care with us is the right fit, or help point you toward a service that better suits your situation.
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