Q: What if I need help right now?

If you are in a crisis or an emergency, please contact: • Emergency Services (000) • Lifeline (13 11 14) • Mental Health Access Line (1800 011 511)

Question 1

Can I see someone face-to-face?

Accepted Answer

At present, ma psychology is a tele-health only service, meaning sessions are available online through video call or phone call.

Question 2

What is telehealth therapy?

Accepted Answer

Telehealth is similar to in-person therapy; the only difference is that it is conducted using a computer and webcam. This provides the added convenience of not having to travel to your appointment, allowing you to attend the session from the comfort and privacy of your own home. Research shows that telehealth is equally as effective as in-person sessions.

Question 3

How do I book a session?

Accepted Answer

1. Complete the contact from or call us on 0435 996 553
2. We will contact you and discuss how we could support you
3. If available, an initial appointment will be made with our psychologist(s)

Question 4

What if I need help right now?

Accepted Answer

If you are in a crisis or an emergency, please contact:​
 • Emergency Services (000)
 • Lifeline (13 11 14)
 • Mental Health Access Line (1800 011 511)

Question 5

Do I need a referral from my GP?

Accepted Answer

No doctor’s referral is required unless you wish to claim on Medicare. If you wish to claim your sessions on Medicare and receive a rebate, you can make an appointment with your GP to obtain a ‘Mental Health Treatment Plan’ that allows you to access up to 10 subsidised sessions from Medicare.